CANCELLATION & REFUND
How consultation requests, digital results and made-to-order products are cancelled or reviewed for refund.
2026-08-04 · Service operating noticeEnglish guidance
This translation is provided for accessibility. The Korean cancellation and refund document established by the Korean operator remains the controlling document.
Production and service buttons on the current site submit consultation requests. No charge is made, and the request can be cancelled, until the user agrees to the final amount and production conditions and completes payment.
High-resolution images, PDFs and other digital results may be cancelled before production begins. After download or custom production is completed, refund eligibility is reviewed according to errors, defects and the individual work conditions.
Postcards, acrylic items, frames and goods customised with a user's photo, wording, artwork or options may have different cancellation terms before and after production starts. The production start point, estimated time, delivery cost and cancellation restrictions are shown before payment.
When a verified printing error, damage or wrong delivery occurs, the order information and photos are reviewed and an appropriate remedy—reproduction, exchange or refund—is offered. Screen colour and printed colour may differ because of devices and materials.
If production cannot proceed because artwork, photo, trademark or likeness rights cannot be confirmed, the request is closed before payment. After payment, the stage reached and actual costs incurred are reviewed and explained.
The final checkout will show the product-specific cancellation and refund terms again and obtain consent before the order is placed.